Digital Banking Help

1. Fill out the Digital Banking Enrollment form. This will walk you through security questions and set you up with a Username and Password that you can use both online and within the UBU mobile app. 
2. Download the United Bank of Union mobile app, available for Apple iOS and Android devices.
3. Login by using your Username and Password on the UBU mobile app or online at www.ubu.bank.
4. Select a method of contact for UBU to send you a Secure Access Code (SAC), then enter the 6-digit code you received.
   

Have questions?

A Secure Access Code (SAC) is an additional security measure used to verify your identity when logging into your account for the first time from a new device. Using your information on file, you will choose whether to receive a text, phone call, or email with a 6-digit code that you will use when logging in. This SAC process is an example of why having updated customer contact information on file is important.

Tips and FAQs Relating to Secure Access Codes (SACs): 

Your Secure Access Code will always be delivered by UBU's Alert Phone Number, #86434. 

• The SAC itself will always be a six-digit code found in the body of the text. 

Secure Access Codes are valid for 15 minutes.

• This means you will have 15 minutes to request your code and to enter your code.

What if my information displayed is outdated or incorrect?

• Contact us at 636-583-2555 and we can help you update your information to login.

What if one piece of information is correct, but the others are incorrect? 

• Select the SAC target that has correct information that you can access to retrieve your code. Then, continue through the login process until you successfully log in to your account. Once there, use the left-hand menu and go to Profile > Security Preferences > Change Secure Access Code (SAC) Information and update your contact information for Secure Access code delivery. 

profile > manage accounts

On the homepage, your bank accounts will be listed in the Accounts module. The accounts which appear on the homepage are your "favorited" accounts. You may have all or only some of your accounts listed here.

To manage your accounts, select the "View all accounts" button at the bottom of the Accounts module. You can also go to Profile > Manage Accounts in the menu.

Let's break down what you can do on each tab of the Manage Accounts page:

• Accounts - View the balances, transaction history, and details of your UBU and linked accounts. You can also manage your favorites, account order, and nicknames.
• Manual Accounts - Create a manual account to represent any account type you are unable to link from another financial institution. 
• External Accounts - Make an external account available for electronic transfers.
• Sync Manager - Review the status of your linked financial institutions.

On the Accounts tab, you can favorite, change the order, and nickname your accounts. Let's walkthrough how to complete each action:

Favoriting Accounts

• • You can favorite up to 20 accounts to display on your home page. To favorite an account:
    
    • Click the star icon to the left of an account tile
      • A yellow star means the account is favorited
      • A white star means the account is unfavorited

• • An additional way to favorite an account is to:
    • Click the ellipses icon (vertical 3 dots) to the right of an account tile
    • Select "Make favorite" or "unfavorite"

 Changing the Order of Accounts

• • To change the order in which your accounts appear:
    • To the left of an account tile, click and hold the grip icon (two vertical lines of 3 dots)
    • Drag the account tile up or down to where you want it placed

Nicknaming Accounts

• • To add or change the nickname of an account:
    • Click the ellipses icon (vertical 3 dots) to the right of an account tile
    • Select "Nickname"
    • Type your preferred nickname
    • Click the "Save" button to save your new account nickname